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Payment

We accept the following forms of payment: Paypal, VISA, MASTER, JCB, AMEX, Union Pay
- Payment by credit cards issued in South Korea may be rejected.
- Your order can be canceled or pending when it is considered to be paid by stolen credit/debit cards or under a name that doesn’t match the account holder.

Shipping

• Shipping Method : Parcel Service

• Shipping Area : Worldwide (destinations where EMS is available)

• Shipping Cost : International Shipping Fee

• Shipping Time : 3 - 30 days

• About Shipping :
  - The list of shipping destinations is subject to change.
  - Shipping may be delayed due to stock availability and warehousing operations.
  - We will contact you separately in the case of foreseeable shipping delays and/or sold-out items.
  - If your order includes made-to-order or pre-order items, your shipment will be dispatched when all items you purchase are prepared.
  
  Customs and Duties
  - International shipments may be subject to customs duties and taxes, which are levied once the shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient.
  - eggiscoming has no control over customs charges. Customs policies vary widely by country. Please contact your local customs office for more information.
  Orders that are returned due to the recipient’s refusal to pay customs duties will not be shipped again. All charges that occur during the process are the customer’s responsibility.
  - Your shipment may not arrive on the scheduled date due to custom clearance or shipping operations.

Returns & Exchanges

Make a private inquiry to our customer service within 7 days of delivery and include the picture or video of your item to prove the grounds for exchanges/refunds (the whole item or defective part), order number, barcode, reason for returns.
- Returns for defective and mis-shipped items are offered when the request is made within 7 days of delivery.
- If you need to request an exchange or return for missed items, read through FAQs before you make an inquiry.

・Items Eligible for Exchange/Return
- Wrong, damaged, or defective item(s)

・Items Not Eligible for Exchange/Return
- Wrong, damaged, or defective items that show signs of post-delivery usage or mishandling
- Return packages that do not include the promotional gifts in initial shipment
(Included gift(s) must be returned along with the purchased item(s).)
- Items returned without any prior request or rejected for returns
- Items returned due to the incorrect address, absence, or undirected recipient
- Other: made-to-order items, or ‘non-refundable’ items as specified on the product page
- Exchange/Return policies may vary by item. Please refer to the product pages for details.